90 days or 3 jobs. If it doesn't earn its keep, you don't pay.
New software only matters if it works on real jobs — not on a demo. So we tied our guarantee to your actual work, not to a calendar trick.
The promise, in one sentence
Run up to your first three jobs through Paint Portal within your first 90 days on a paid plan. If it hasn't earned its place in your business, email us and we'll refund every dollar you've paid us — no clawing back, no "restocking fee," no runaround.
Why we measure it in jobs, not just days
A trial period that's all calendar and no work is easy to game and easy to forget. Painting runs on jobs — quote it, schedule it, run the crew, invoice it, get paid. You can't really judge a tool until you've pushed a real job through it from quote to payment. That's why you get the full90 days, with up to three real jobs to judge it on. Three jobs is the yardstick for a fair trial, not a trapdoor — finishing your third job early never shortens your 90 days.
What counts as a "job"
We keep this simple and in your favor. A job counts when you've used Paint Portal to do the real work on a project for one of your customers — typically a project that moves from a sent quote through to an invoice.
Counts as a job
- A real project for a paying customer
- You sent the quote or estimate from Paint Portal
- The work was scheduled, tracked, or invoiced here
- It reached a real outcome — won, lost, or completed
Doesn't count against you
- Test or practice projects you create to learn the app
- Seeded demo data or sample clients
- Duplicates of the same job
- Projects you delete before sending anything
We're not going to litigate the definition with you. If you've genuinely tried it on your real work and it's not for you, that's all we need to hear.
How a refund works
- Email us within your first 90 days.Write to support@trypaintportal.comfrom the email on your account, any time before day 90 of your paid plan. One line is plenty — you don't owe us an essay.
- We confirm and process it.We'll reply to confirm, then refund the subscription fees you've paid back to your original payment method through Stripe. We aim to start the refund within 5 business days of confirming; how long it takes to land depends on your bank or card issuer.
- You keep your data.Before you go, you can export your projects, clients, quotes, invoices, and time entries. Your data is yours — refund or not.
In plain terms: if Paint Portal doesn't pull its weight on your first few real jobs, you email us, we give your money back, and you walk away with your data. The risk of trying it is on us, not you.
The honest fine print
- The guarantee covers your subscription fees. It refunds what you paid Paint Portal for your plan and any add-ons during the period. It doesn't cover third-party charges you incur elsewhere (for example, Stripe's payment-processing fees on money your own customers paid you).
- It's for your first paid plan. The window starts when your first paid subscription begins. It's a get-started guarantee, not a standing right to a refund on every renewal.
- During the private beta, Paint Portal is free — so there's nothing to refund yet. The guarantee attaches to your first paid plan when paid plans begin. Either way, your data stays yours and exportable.
- One per business. The guarantee is meant to de-risk trying Paint Portal once, not to be re-run on new accounts for the same company.
- We may ask a question or two — not to talk you out of it, but because the honest answer ("the scheduler was clunky," "it didn't fit how we quote") is the feedback that makes the product better.
Try it on a real job. Worst case, it's free.
Request access, run your next quote through it, and see what it does with your numbers. If it's not for you, you know where to find us.
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